Return & Refund Policy – Gulzon Mart

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging
- Tags must be intact
- Proof of purchase (receipt or order number) is required

 How to Start a Return
To initiate a return, please contact us at support@gulzon.com with your order details.

Once your return is approved, we will provide instructions on how to return your item.

Return Address:  

⚠️ Items sent back without prior approval will not be accepted.

 Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

 Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

 Non-Returnable Items
We do not accept returns for:
- Personalized or custom products  
- Perishable goods  
- Gift cards  

 Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return your current item and place a new order.

 Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

If more than 10 business days have passed since approval, please contact us at support@gulzon.com.

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If you have any questions, feel free to contact us at support@gulzon.com